Student Resources

Questions? Look here.

Can’t find an answer? Email us at support@participate.co.za

Connect to ClickUp!

All students must ensure they connect their PointSolutions account to ClickUp for attendance and grading to function. Check out: ‘Linking your Account to ClickUp/Blackboard‘ below

Your Profile & Account

Access web voting via ttpoll.eu.

 

Your account can be accessed at: account.turningtechnologies.eu

You will NOT have any account on turningtechologies.com

Getting Started:

  1. Go to https://account.turningtechnologies.eu/account/
  2. Click ‘Get started here‘.
  3. Enter your university email address in the area provided. Please make use of your U+StudentNumber@tuks.co.za account as this is the only email address that the system will recognise.
  4. Check your email and click the verification link. Check your spam if you don’t see the email.
  5. You will be prompted with two questions: Scroll down and press ‘Skip‘
  6. Enter all required fields as noted by the asterisks. NB: Select Participant under Role.

Getting Ready for Class: 

  1. Go to your app store and search for ‘PointSolutions‘.
  2. Download and install the application.
  3. Login using your U+StudentNumber@tuks.co.za account and the password you just created.

Alternatively, you can visit ttpoll.eu to participate using your browser. Login will be required.

To participate in class you need;

  1. A web-enabled device such as a smartphone, tablet or laptop.
  2. An active internet connection, either WiFi, 3G or your own data connection.
  3. A PointSolutions Account.

During Sessions: Respond With the PointSolutions App or your browser.

  • Open PointSolutions App on your device or visit ttpoll.eu
  • Your instructor will supply a “session ID”
  • Enter the Session ID provided by your instructor into the Session ID field.
  • Click Join Session
  • Use your device to then respond to any clicker question asked during the class.

Q: Why didn’t I receive points for a session I attended?
If you joined a PointSolutions session as a guest (not logged in), your participation might appear as an “Unassigned Device” and you may not receive any credit or points.

Q: How do I make sure I always get credit for participating?

  • Sign in to PointSolutions: Always log in to your PointSolutions account before joining any session.

  • If you are unsure how to sign in or need help, speak to your lecturer for step-by-step instructions or guidance.

Q: What if I think I should have received points but didn’t?

  • Double-check that you were logged in with your own account when participating.

  • Contact your lecturer if you believe there is an error or your device was listed as “unassigned.” Your lecturer can check the session reports and help resolve the issue.

Q: Why does signing in matter?
Only students who are signed in to PointSolutions can reliably have their participation tracked and credited. If you join as a guest, you may not get points, and it may be difficult to assign your results after the session.

Q: Who should I talk to if I need help?
If you have any issues or questions about your PointSolutions participation:

  • Speak directly to your lecturer. They have access to the reports and tools needed to assist with participation and credit.

  • Provide them with your name, email, and any details about the session for quicker assistance.

Remember: Always log in to your PointSolutions account before joining a session, and talk to your lecturer if you need support!

Your instructor can take location-based attendance with PointSolutions. When location-based attendance is required, you need to make sure that location is enabled on the device you are using and that you are in the specified range that was set.

A VPN is not recommended for participants or instructors during polling and / or attendance sessions. The VPN could potentially report a different location than what the user is in, preventing them from checking in to the attendance.

To enable location on your Android or Apple device, see the steps below.

Enabling Location on an Android Phone or Tablet

  1. On your Android device’s home screen, touch and hold the PointSolutions app icon.
  2. Tap the Info icon.
  3. Tap Permissions.
  4. Choose Location.
  5. Select Only while using the app.
  6. Ensure that Use Precise Location is turned on.

Enabling Location on an Apple iPhone or iPad

  1. On your iPhone or iPad, open the Settings app.
  2. Scroll and tap Privacy & Security.
  3. Open Location Services.
  4. Ensure that Location Services is enabled.
  5. Scroll down and tap PointSolutions.
  6. Select While Using the App.
  7. Ensure that Precise Location is enabled.

If PointSolutions isn’t an option in Location Services, launch the app, log into a course, and try to check in for attendance. You should be prompted to allow PointSolutions to use your location. Once allowed, you can manage PointSolutions within Location Services.

  1. If you are not logged into your account, skip to step 4.
  2. Click  on the menu icon on the top-left hand side to view the menu.
  3.  Click on the Sign Out link.
  4. Click on the Settings link on the bottom left of the screen:
  5. Change your location to “Europe/Africa/Middle East/Russia”
  6. Click on the Set link.
  7. Sign In with your existing account.

For help connection via your web browser click here.

For help using the PointSolutions Android App click here.

For help using the PointSolutions iOS App click here.

To participate in class you need;

  1. A web-enabled device such as a smartphone, tablet or laptop.
  2. An active internet connection, either WiFi, 3G or your own data connection.
  3. A PointSolutions Account.

We recommend you create your PointSolutions student account by following the PointSolutions Registration link from within your module.

The process is this:

  1. Sign into ClickUP and navigate to your course
  2. Select “Tools” in the left-hand pane
  3. Find the “PointSolutions Registration” link and select it
  4. Sign in to their TurningPoint account with the same email used for ClickUP.
  5. When you’ve logged in IGNORE the ‘Subscription request’, and click on the Finish button. (see image on right)

Each student only needs to do this once, even if you are using PointSolutions in multiple courses. Your ClickUP username and user ID will be linked to your student PointSolutions account. The connection will remain on your account between semesters.

Participating in Class once I have a PointSolutions Account:

  1. Log into TurningPoint either via the iOS App, Android App or type https://ttpoll.eu/ into your browser with the same email used for ClickUP.
  2. Please ensure that you select the Europe/Africa/Middle East/Russia region.
  3. Your Instructor will supply a ‘session ID’.
  4. Type in the ‘session ID’ and connect to their lesson.
  5. Use your device to then respond to any clicker questions asked during class.

**You need to connect your PointSolutions Account in ClickUP to ensure your responses and attendance is recorded. More detail below.

How to perform a Password Reset:

  1. Click “Forgot your password?”
  2. A password reset email will be sent automatically to your email entered initially
  3. Your email will look like the below, if you have not received the reset email make sure to check your spam folder
  4. Click “Reset your password”
  5. Create a new password that meets the requirements stated
MOre PointSolutions info

Note: You DO NOT need a subscription when registering your PointSolutions Account, scroll past the subscription button and press ‘skip‘