Educators, presentation developers and software evaluators can download any of our products for complimentary use. All features are fully enabled. However, you must have either a licensed Turning Technologies’ receiver or use an active ResponseWare presenter account to receive responses.
Please rotate your device to see the downloads.
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Support and FAQ
Please select the topic that you want from the tabs above to read our most frequently asked questions.
Finding a Lost UID/Device ID and/or Testing a keypad/clicker
If you have a clicker/keypad device that has had the sticker on the back removed, you can still find the UID of the device by following the quick 3 steps below.
This method also works for testing that a keypad is sending a signal or that a receiver is receiving a signal.
- From the TurningPoint Dashboard, click on the Receiver icon
- Click on the Test Button on the Preferences window that opens
- A Polling Test window opens. Get the student to click a button on their keypad, and the Device ID (UID) will be displayed.
Registering your student clicker – Pretoria University
Last updated: 16 July 2018
- Access your account by going to student.turningtechnologies.eu.
- Click on the Sign In button.
- Please use your @tuks.co.za email when registering your clicker.
- Follow the instructions to activate your account.
- When you’ve logged in ignore the Subscription request, and click on the Finish button.
- Scroll down to the Response Devices section, and add in your clicker’s UID, located at the barcode on the back of your device.
- Click on the Add button to link the clicker to your profile.
No, each student should only carry his or her own clicker. Possession of a clicker not registered to you is considered a breach of academic honesty. For more details, see the University’s Policy on Code of Ethics.
ResponseCard RF LCD / RF clicker devices are powered by two flat lithium batteries. The average battery life is 6 to 12 months. All refurbished RFLCD Clickers supplied by Participate Technologies come pre-installed with new batteries.
Take care when storing your device, as it may inadvertently press a button continually, depreciating the battery more rapidly than normal.
Participate Technologies warrants its new devices for a period of twelve (12) months and refurbished devices for a period of three (3) months for any material or workmanship defect in the product as well as for any failures related to normal product use.
This warranty does not extend to batteries or any product component that has been subject to misuse, deliberate destruction, or alteration.
It is imperative to register your clicker so that your participation in class can be tracked. Students can register their clicker devices via Click-up. Your instructor will provide more details in class.
If you are having technical problems with your clicker, or have questions about its use, please speak to your class instructor.
The two most common issues that student experience are;
- A flat battery, you may purchase new batteries from the bookstores or most retail outlets.
- The clicker is not on the right channel for class, ask you instructor which channel is being used in class to ensure that you can participate in class with your clicker.
In the event that the issue isn’t readily solvable, return your clicker to the retailer.
Alternately, contact us here at Participate Technologies:
- Call: 0861 10 63 65
- Web: www.participate.co.za
- Email: firstname.lastname@example.org
Yes, a clicker can be used for more than 1 class.
Yes, some of the campus bookstores may offer to buy the clicker from you.
Alternately, you are also free to resell the clicker to other students. If you sell your clicker to another student, please inform the new owner that they should register their clicker before use.
If the device is found to be faulty within the warranty period and qualifies for replacement please return in to the retailer from which you purchased it and they will issue a new device.
Should you no longer need your clicker, you should speak to the bookstore from where you have purchased your keypad regarding their returns policy, or alternatively, sell it as a second-hand device.
Your instructor will inform you in class if he or she is planning to use the clicker technology. If you are not sure, contact your instructor to find out.
You only need one clicker. The same device will work for multiple courses.
ResponseCard Devices, also called ‘Clickers’, consist of a set of handheld devices that students use to respond to questions posed by the instructor.
A receiver is plugged into the classroom computer (or instructor’s laptop), which picks up the students’ answers.
TurningPoint Software is used to create multiple choice questions, and then to tabulate and display student responses.
This technology can be used to support a variety of teaching activities.
This issue is due to the fact that Office is missing critical installation files.
- Click on the Office circle in the upper left corner.
- Select PowerPoint options at the bottom of the screen.
- Choose Resources from the left menu.
- Click on the Diagnose button.
- Click on Continue.
- Click on Run Diagnostic.
Office will now run a diagnostic on various office components. If there are any issues found, this utility will attempt to fix it. Generally this issue is in the final step of the diagnostic.
- Click the Office icon in the top left corner of the window .
- Go to PowerPoint options.
- Click on add ins.
- Click the drop down arrow at the bottom and choose disabled items.
- When you choose disabled items hit the GO button.
- Choose TurningPoint and click enable.
- Open TurningPoint and the ribbon should be displayed.
Our support team at Participate regularly deal with audience response queries, mostly when the matrix throws a déjà vu cat in the mix. As with any type of technology, glitches and bugs crawl into a perfectly working system and create havoc.
In this FAQ post we demonstrate how to resolve the common support issue where TurningPoint does not load in PowerPoint.
FAQ: “My TurningPoint Ribbon does not appear in PowerPoint?”
Cause: This is a common issue generally caused by Microsoft Office disabling all active add-ins, due to a crash or security settings. Sometimes these settings are also changed due to a Microsoft Office update.
This can also happen you haven’t opened up TurningPoint before opening any PowerPoint presentations.
Below are the steps to re-enable the TurningPoint Add-in.
1. Once PowerPoint has opened and there is no TurningPoint ribbon, Click on the File menu.
2. Navigate to the options button. Once selected, the PowerPoint Options dialogue will open.
3. On this window select Add-Ins.
4. If you see that TurningPoint is listed under Disabled Application Add-ins, you can simply reactivate TurningPoint. This can be done by selecting the drop-down next to Manage at the bottom, then select Disabled Items.
5. A separate window will appear with TurningPoint listed, click the box next to TurningPoint and select Enable. Close PowerPoint options.
6. If the ribbon doesn’t appear instantly, you may need to close and reopen PowerPoint.
There are several possible resolutions to this issue. Please follow the instructions in the order that they are listed:
- ***Check the TurningPoint version***a. Start => Control Panel
b. Add/Remove Programs
c. TurningPoint 2008
d. Click here for support information
- 1. Verify that TurningPoint is installed.a. Click on Start
b. Control Panel
c. Add/Remove Programs
d. Look for TurningPoint 2008
e. Look for Add-ins such as Apresso and Learning Essentials as they can conflict with the toolbar loading.
f. Verify that you have Microsoft .NET framework 2.0 installed.
- Verify that you have clicked on the TurningPoint icon and not on the PowerPoint icon. Opening PowerPoint will not open TurningPoint
- Verify that you have the FULL version of Microsoft Office XP (2002) or more recent installed
- Verify that TurningPoint was installed by a local computer administrator
- Check your macro security levela. Click on Tools on the PowerPoint toolbar
b. Click on Macro
c. Click on Security
d. Set the Macro security level to either Medium or Low
e. Close TurningPoint
f. Reopen TurningPoint
- Verify the TurningPoint toolbar is set to be displayeda. Click on View on the PowerPoint toolbar View
b. Click Toolbars
c. TurningPoint is checked
- Check to see if TurningPoint has been disabled (only office 2003)a. Click on Help on the PowerPoint toolbar
b. About PowerPoint
c. Click disabled items
d. Enable TurningPoint
- Add the COM-Add-Ins button to the PowerPoint toolbar and verify that TurningPoint is listeda. Click on Tools on the PowerPoint toolbar
b. Click on Customize
c. Click on the Commands tab
d. Select Tools in the left menu
e. Select COM-Add-ins from the right menu and drag to the uppermost toolbar in PowerPoint
f. Click on Close
g. Click on the COM-Addins button
h. Verify that TurningPoint is listed, checked and the load behavior is set to “Load at Startup” If it’s not listed, try adding it in from that same screen.In order to add Turning Point as Com-Add-In click Com-Add-Insa. Add
c. Program Files
d. Turning Technologies
e. Turning Point 2008
- If the splash screen does not appear. Try uninstalling and reinstalling the .net 2.0 Framework.a. Go to add or remove programs
b. Find Microsoft .Net Framework 2.0.
c. Click on it and select remove.
d. Go to http://www.microsoft.com/downloads/details.aspx?familyid=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
e. Download the .net framework.
f. Reinstall, and try to open TurningPoint.
Depending on your version of Microsoft Office, you may not need a license to install and author content using TurningPoint on multiple computers.
Version 5 of the TurningPoint software is available for download on our website, free of charge. However, in order for TurningPoint to receive participant responses to interactive polling session, each computer will need a licensed receiver plugged in. This version is not compatible with Office 2016 / 365.
If you’re running Microsoft Office 2016 and want to use the TurningPoint PowerPoint Add-On, you’ll need to download the TurningPoint 8 suite from www.turningtechnologies.com. Much like Office 2016’s subscription model, you’ll need to purchase a yearly licence to run TurningPoint 8.
TurningPoint 4 (2008) will not run properly when other PowerPoint Add-ins are installed.
We are unable to support TurningPoint with other PowerPoint Add-ins.
Add-ins that are known to cause an issue with TurningPoint include the following:
- Mouse Michief
- Community Clips
- Learning Essentials
- Quizdom PPT Add-In
- PRS PPT Add-in
- Camtasia Relay
Add-ins that will only work with TurningPoint 4.2.2 and higher:
Add-ins that will only work with TurningPoint 22.214.171.1249 and higher:
Impacts of RF interference
As a basis for understanding the problems associated with RF interference in wireless LANs, let us quickly review how 802.11 stations (client radios and access points) access the wireless (air) medium. Each 802.11 station only transmits packets when there is no other station transmitting. If another station happens to be sending a packet, the other stations will wait until the medium is free. The actual 802.11 medium access protocol is somewhat more complex, but this gives you enough of a starting basis.
RF interference involves the presence of unwanted, interfering RF signals that disrupt normal wireless operations. Because of the 802.11 medium access protocol, an interfering RF signal of sufficient amplitude and frequency can appear as a bogus 802.11 station transmitting a packet. This causes legitimate 802.11 stations to wait for indefinite periods of time before attempting to access the medium until the interfering signal goes away.
To make matters worse, RF interference does not abide by the 802.11 protocols, so the interfering signal may start abruptly while a legitimate 802.11 station is in the process of transmitting a packet. If this occurs, the destination station will receive the packet with errors and not reply to the source station with an acknowledgement. In return, the source station will attempt retransmitting the packet, adding overhead on the network.
Of course this all leads to network latency and unhappy users. In some causes, 802.11 protocols will attempt to continue operation in the presence of RF interference by automatically switching to a lower data rate, which also slows the use of wireless applications. The worst case, which is fairly uncommon, is that the 802.11 stations will hold off until the interfering signal goes completely away, which could be minutes, hours, or days.
Sources of RF interference
With 2.4 GHz wireless LANs, there are several sources of interfering signals, including microwave ovens, cordless phones, Bluetooth enabled devices, FHSS wireless LANs, and neighboring wireless LANs. The most damaging of these are 2.4 GHz cordless phones that people use extensively in homes and businesses. If one of these phones is in use within the same room as a 2.4GHz (802.11b or 802.11g) wireless LAN, then expect poor wireless LAN performance when the phones are in operation.
Microwave operating within 10 feet or so of an access point may also cause 802.11b/g performance to drop. Of course the oven must be operating for the interference to occur, which may not happen very often depending on the usage of the oven. Bluetooth enabled devices, such as laptops and PDAs, will cause performance degradations if operating in close proximately to 802.11 stations, especially if the 802.11 station is relatively far (i.e., low signal levels) from the station that it?s communicating with. The presence of FHSS wireless LANs is rare, but when they?re present, expect serious interference to occur. Other wireless LANs, such as one that your neighbor may be operating, can cause interference unless you coordinate the selection of 802.11b/g channels.
Take action to avoid RF interference
The following are tips you should consider for reducing RF interference issues:
1. Analyze the potential for RF interference. Do this before installing the wireless LAN by performing a RF site survey. Also, talk to people within the facility and learn about other RF devices that might be in use. This arms you with information that will help when deciding what course of action to take in order to reduce the interference.
2. Prevent the interfering sources from operating. Once you know the potential sources of RF interference, you may be able to eliminate them by simply turning them off. This is the best way to counter RF interference; however, it?s not always practical. For example, you can?t usually tell the company in the office space next to you to stop using their cordless phones; however, you might be able to disallow the use of Bluetooth-enabled devices or microwave ovens where your 802.11 users reside.
3. Provide adequate wireless LAN coverage. A good practice for reducing impacts of RF interference is to ensure the wireless LAN has strong signals throughout the areas where users will reside. If signals get to weak, then interfering signals will be more troublesome, similar to when you?re talking to someone and a loud plane flies over your heads. Of course this means doing a thorough RF site survey to determine the most effective number and placement of access point.
4. Set configuration parameters properly. If you?re deploying 802.11g networks, tune access points to channels that avoid the frequencies of potential interfering signals. This might not always work, but it?s worth a try. For example, as pointed out earlier in this tutorial, microwave ovens generally offer interference in the upper portion of the 2.4GHz band. As a result, you might be able to avoid microwave oven interference by tuning the access points near the microwave oven to channel 1 or 6 instead of 11.
5. Deploy 5GHz wireless LANs. Most potential for RF interference today is in the 2.4 GHz band (i.e., 802.11b/g). If you find that other interference avoidance techniques don?t work well enough, then consider deploying 802.11a or 802.11n networks. In addition to avoiding RF interference, you?ll also receive much higher throughput.
The problem with RF interference is that it will likely change over time. For example, a neighbor may purchase a cordless phone and start using it frequently, or the use of wireless LANs in your area may increase. This means that the resulting impacts of RF interference may grow over time, or they may come and go. As a result, in addition to suspecting RF interference as the underlying problem for poor performance, investigate the potential for RF interference in a proactive manner.
Don?t let RF interference ruin your day?keep a continual close watch on the use of wireless devices that might cause a hit on the performance of your wireless LAN.
In addition to the above information there is a free webinar recording about minimizing the impact of RF interference on Wifi at this link:
Additional links to wifi articles that may help with troubleshooting Insight 360 issues with the iPad:
Info thanks to Turning Technologies.
At this time the following programs are supported on Mavericks:
- Insight 360
Our other TurningPoint programs currently are not officially supported on this particular OS – they may work but they haven’t passed Turning Technologies’ internal testing yet. As each program is either passed or updated for use on this operating system we will post that information in this space.
Where can I buy a clicker?
- You may purchase a new or used clicker from participating campus bookstores and an online retailer;
- Kourse Publishing
- The Learning Warehouse – www.learningwarehouse.co.za
Pretoria University has supported Participate Technologies as the primary provider for student response systems. The University of Cape Town and The University of KwaZulu-Natal have limited classes. Request your university to use clickers in the classroom environment.
Your professor will need to tell you what channel to set the ResponseCard to (01-82). The default channel is 41.
To change channels:
- Press GO on your clicker.
- When you see the flashing red and green light, press the number of the channel. (For channel 8, press 0, and then 8.)
- Press GO again, and then press number 1 to confirm.
- When you correctly program the ResponseCard, the light will turn green.
- Students may set the correct channel prior to entering class.
To change answers:
- Press the # or letter answer of your choice.
- You may answer multiple times. The session will only record your last clicker answer for each question.
Attention University Students (University of Pretoria):
Unlike in 2014, where we handled the registration of the clicker devices, from 2015 onwards, the registration will be with carried out by your lecturers, who will be using ClickUp , and should set you up during class.
If you’re trying to do the registration via ClickUp and are still having difficulty, could you please contact us and inform us of what steps you’ve taken to date, so that we can resolve it as quickly as possible.